Bank Millennium again the best Bank in Poland

Winning the Newsweek ranking for the second year in a row is a spectacular achievement and a reason to be proud. We are the best bank in Poland in terms of service quality, our advantage over other banks is constantly growing. What's more, our high positions in Forbes rankings show that we present a very high level in every business line. People are behind this success, it is the result of hard work, great cooperation, commitment and professionalism of our entire banking team. Congratulations and thank you! We do not deviate from the set path – we want to be the bank of first choice for individual customers and companies in Poland. This is not possible without a deep understanding of their changing needs and at the same time a constant search for new, innovative solutions to meet these needs. Customers are always at the centre of our attention. This is how we build our competitive advantage — says Joao Bras Jorge, Chairman of the Management Board of Bank Millennium.

In the opinion of the organisers of the "Newsweek's Friendly Bank" ranking, the chances of winning are equal for everyone, but for several years Bank Millennium has held the key to victory, constantly increasing its advantage over other banks. It is particularly visible in the "Remote Banking" category, in which the bank is the winner for the third year in a row, which is unique in the 23-year history of the ranking. In this year's edition, Bank Millennium had a huge advantage over its competitors in remote banking. The Bank's mobile banking was considered the best by far.

In the "Ranking of Banks for Affluent Clients", presented for the first time in history, Bank Millennium was ranked second, with a score of 91.25% of the possible points. The organisers emphasise that the three best banks in the ranking offer by far the highest quality of affluent customer service and have taken care of the entire customer service path, leaving the others behind. Both the hotline and the level of customer service in the outlets were highly rated, but above all the professionalism and competence of the advisors, their commitment and ability to recognise the needs of affluent customers.

In the "Company-Friendly Bank" ranking, Bank Millennium was also on the podium. It has been recognised as one of the top three banks in serving business customers. Banks were evaluated in four categories – "Service quality", "Customer acquisition", "Remote service channels" and "Branch features". It was pointed out that the professionalism and skills of advisors are of the greatest importance for a business client.

About the rankings:

"Newsweek's Friendly Bank" is a ranking assessing the friendliness and quality of customer service in the largest banks in Poland, based on the mystery shopper method. In the "Bank for Kowalski" category, the following were evaluated: the friendliness of the hotline, service in the branch, the efficiency of remote service channels, the functionality of the mobile application and the account closure procedure. In the "Remote Banking" category, the services and functionalities of banking services were tested.

"Ranking of Banks for Affluent Clients" was used to check which banks have the best approach to servicing affluent customers. The study focused on deposit products that did not require filling-in the MIFiD questionnaire and on personal accounts addressed to this group of customers. Banks were evaluated in four categories – "Quality of service", "Customer acquisition", "Hotline" and "Features of bank branches".

"Company-Friendly Bank" is a ranking assessing the quality of business customer service, prepared on the basis of the mystery shopper method. The banks were tested for three customer-entrepreneur profiles:
- sole proprietorships with an annual turnover of PLN 100,000;
- entrepreneurs with three years of track record with an annual turnover of PLN 300,000, employing three employees;
- entrepreneurs who have been running a business for five years, with an annual turnover of PLN 1 million, employing five employees.
The survey covered various channels of contact with the bank, with particular emphasis on the quality of service, especially advisory services.