Bank Millennium awarded the Golden Bank 2025 title!

- I am very happy to hear that Bank Millennium has been awarded for the best multi-channel service quality. This award is proof of our consistent customer care on many levels. We owe this success to our employees, who work every day to ensure the highest standards of service. I would like to thank all team members for their hard work and our customers for their trust and loyalty. We are not slowing down, we want to continue to provide customers with exceptional customer experiences and strive to maintain our leading position in the quality of service - says Joao Bras Jorge, Chairman of the Management Board of Bank Millennium.

The main award of the ranking was given to the bank for empathy, genuine understanding of customer needs, effective search for solutions and skilful completion of each case; for perfectly conducted phone calls, with commitment and extensive knowledge; for correspondence at the highest level, which guides customers in a clear way through the bank's offer; for very well-rated service in branches, always with the customer and their satisfaction in mind; for the reliability, convenience and comprehensiveness of the mobile application.

- Our ambition is to provide customers with the best experience regardless of the service channel they choose. This aspect of multi-channel service quality is checked by the Golden Bank. Hence, we are pleased with the positions at the forefront in every service channel, which translated into victory in the main ranking. The list also checks how the bank takes care of different groups of customers. It combines two perspectives - new and current customers. This is a more difficult test because it verifies experiences on various levels of relationships. A bank that cares about the current customer as it does about the one it wants to acquire, devotes time, resources and attention to them – shows higher maturity in quality. This ultimately translates into customer loyalty - says Magdalena Suchanek, Director of the Quality Department at Bank Millennium.

As the organisers of the ranking emphasise, the quality of customer service has gone up significantly in the entire sector, and the leader of the ranking is in a class of its own. Bank Millennium stands out with its hotline and correspondence channel, where the quality is close to perfection and is growing every year. The assessment of the work of the branches has increased by one position compared to 2024 and presents a very high level, unattainable for many competitors. In the case of the application and the website, minimal score differences separated the bank from the best digital solutions on the market.