PayTech Award for Bank Millennium

The omnichannel credit card application process allows you to start the procedure in one service channel and complete it in another. The application is harmonised with the currently available offer. The new process is comprehensive and allows you to apply for any credit card from Bank Millennium's offer and additional services, including insurance. It allows you to flexibly set card parameters, e.g. repayment date. It is divided into short steps that allow you to quickly order a credit card. At each stage, the customer can get the support of a bank employee.

"The award in the PayTech Awards competition is proof of our commitment to creating unique customer experiences. Building omnichannel processes is the key element of our strategy. It aims to make processes as efficient and easy as possible. Thanks to the integration of various channels, such as online banking, mobile application, bank branches and infoline, our customers can freely decide when and what support we can provide them. In addition, the omnichannel process allows for better use of resources, which translates into faster application processing. Our offer is becoming more competitive and customers can enjoy the convenience of service they expect from modern banking," says Tomasz Brzostowski, Head of the Electronic Channels Sales Sub-unit at Bank Millennium.

- After purchasing a credit card, we continue to accompany the customer and provide the best experience when using it, thanks to options such as instant tokenization, a convenient instalment program, automatic debt repayment or attractive forms of foreign currency payments. For each credit card, the customer has a free currency limit of up to PLN 5,000 per month, which allows payments in all currencies of the world without an additional margin for currency conversion. This wide range of accompanying services was also appreciated by the competition jury – says Szymon Kuchciak, Head of the Payment Card Sub-unit at Bank Millennium.

The PayTech Awards recognize the innovations of companies operating in the payment area around the world. They are awarded annually in over thirty categories to banks, financial institutions, payment operators and technology and software providers. The awards are presented by FinTech Futures, an integrated media platform with over 40 years of history dedicated to the functioning of the world of financial technology. The Gala Award ceremony was held on 28th of June in London.

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