A secure card means secure finances

Try a temporary card block – with just one click in the mobile app

About the service

You can always use a temporary block when you are worry that your card is not secure, for example when you travel, go to a concert or when you leave it for a while in the locker room at the pool or gym.

Then you can easily block the card in the mobile app and simply unlock whenever you need to.

  • When the card is temporarily blocked, no one will use it (in a stationary shop, ATM, online or virtual wallets)
  • You can use the service repeatedly and at any time in the mobile app or Millenet
  • You can block any type of card: debit, credit, pre-paid, including main and additional cards

How does it work?

  1. 1
    How does it work? -

    Log in to the mobile app

    Select from the home screen your card and tap to go to the details

  2. 2
    How does it work? -

    Switch on the card block

    You can confirm it with a single tap

  3. 3
    How does it work? -

    Ready!

    Your card has been temporarily blocked. You can easily unlock it and use whenever you need to use it again

FAQ

  • Enabling the temporary block does not mean that you card has been restricted irrevocably. You can use a temporary block when you want to block a card for a certain period of time, e.g. when you go to a mass event or you leave it somewhere for a moment. However, the restriction of the card is permanent and irreversible. It always results in sending a new card. If you are sure that your card is lost, stolen, or notice any unauthorised charges, you should restrict it immediately (in the mobile app, in Millenet, via TeleMillennium, or in the branch) and report the matter to the police. Both, blocking and restriction are effective from the moment the order is accepted. Please note that reporting the matter to the police is not a condition for blocking the card or processing a complaint.

  • The temporary card block feature is available for active debit, credit and pre-paid cards, including main and additional cards.

  • Card block will temporarily stop all future card transactions. After you enable the service, you cannot:

    • pay by card at stores or other service points;
    • use a mobile contactless payments with a tokenised card (e.g. added to Apple or Google wallets)
    • pay for online shopping by providing card details (number, expiration date, CVV / CVC code);
    • deposit and withdraw money from an ATM and CDM using the card.
    • pay for subscriptions on platforms to which the card is connected

    However, during the temporary card block, you can make a transfer from your account via Millenet or mobile app (including own transfer, BLIK, domestic, foreign, tax), as well as deposit and withdraw money from an ATM using the BLIK code (available in the mobile app).

  • The block time is not limited. You can block the card for a moment or for the end of its validity. However, please note that standard card and insurance fees apply for the duration of the block, according to the price list. It means that we may charge you for the card, even if it's blocked.

  • You can use the temporary card block as many times as you want. You can turn the block on and off at any moment in your mobile app and Millenet.

  • If you try to pay with a blocked card (or someone else tries to do so), we will inform you by text message or notification in the mobile app. If you are the one who wants to pay with your card, you can unlock it in the mobile app and then complete the payment. Please note that disabling the block needs to be confirmed with a PIN to the app.