Example:

• on June 16th you buy a TV set for PLN 1000 with your credit card,
• after receiving the billing statement at the beginning of July you log in to Millenet or mobile app and order repayment of this amount in 12 instalments,
• each instalment, given an interest rate of 19.00%, will be PLN 92.16*,
• you will pay the first instalment together with the card monthly payment for August - i.e. by September 20th,
• every month enclosed with your billing statement you will find information about the instalment and number of instalments outstanding.

* Annual Percentage Rate (APR) for repayment of debt in Wygodne Raty credit programme is 23.00%, total loan amount (net of debt-financed costs): PLN 1800, total amount due: PLN 2042,46, variable interest rate 19.00%, total cost of the loan: PLN 242,46 (including: fee for splitting transaction repayment into instalments 1% of debt value - PLN 18,00, interest PLN 224,46), 12 equal monthly instalments of PLN 170,21. The calculation was made as of 09.06.2022 on a representative example.

Annual Percentage Rate (APR) for repayment of debt in Wygodne Raty 0% credit programme is 1.87%, total loan amount (net of debt-financed costs): PLN 1800, total amount due: PLN 1818,00, fixed interest rate 0.0%, total cost of the loan: PLN 18,00 (including: fee for splitting transaction repayment into instalments 1% of debt value - PLN 18,00, interest PLN 00,00), 12 equal monthly instalments of PLN 151,50. The calculation was made as of 09.06.2022 on a representative example.

For Impresja cards, spending may be split-up into 6 ,9, 12 easy instalments offered twice a year up to the amount of PLN 3000.

Annual Percentage Rate (APR) for repayment of debt in Wygodne Raty 0% credit programme is 7.81%, total loan amount (net of debt-financed costs): PLN 1800, total amount due: PLN 1818,00, fixed interest rate 0.0%, total cost of the loan: PLN 72,00 (including: fee for splitting transaction repayment into instalments 4% of debt value - PLN 72,00, interest PLN 00,00), 12 equal monthly instalments of PLN 156,00. The calculation was made as of 09.06.2022 on a representative example.

For Alfa cards, spending may be split-up into 6, 9, 12, 24 easy instalments offered once a year up to the amount of PLN 3000.

You can repay in instalments any non-cash transactions made above PLN 300 or a specified amount of used credit limit. Minimum amount of Easy Instalments programme has to be higher than PLN 300.
You can spread into instalments the transactions or used credit limit, which are not yet payable according to the billing statement (the instructions should be filed not later than 3 days before due and payable date).

You have a choice of 6, 9, 12 or 24 instalments (in 0% interest rate special offer for Millennium Impresja cards you have a choice of 6, 9 or 12 instalments).

The maximum value of transactions or used credit limit spread into instalments cannot exceed the 90% of total limit on your card. The amount divided into Easy Installments programme decreases the available limit proportionately.

Additionally, in 0% interest rate special offer for Millennium Impresja and Millennium Alfa cards, the maximum total amount of transactions or used credit limit covered by one programme is PLN 3000.

In Millenet e-banking system:

Log in to Millenet and go to Credit card details. All transactions you can divide into Easy Instalments are marked with a percentage icon. You can also divide into instalments a part of or the whole amount of used credit card limit.

In mobile app:

Log in to mobile app and go to Other transactions > Easy instalments. There you'll find the list of all transactions you can divide into Easy Instalments. Select a transaction, choose the number of instalments, confirm, and that's all! If you wish to divide into instalments the used credit card limit, go to credit card details in My products.

By phone:

Call our 24/7 helpline TeleMillennium (801 331 331) and tell the Consultant which transactions you want to divide and into how many instalments. Our Consultant will provide you with all important details: instalment amount, repayment date and interest rate, and then will execute your instructions. Information on Easy Instalments, including the repayment schedule, will be then available in Millenet and mobile app.

You can repay Easy Instalments earlier in full or in part through Millenet. Early repayment does not reduce the initially selected number of monthly instalments but decreases their amount proportionately.

If the regulations of a particular payment organisation do make a particular transaction eligible for chargeback, an enquiry regarding a transaction specified in the a/m request will be sent to the service provider’s payments processor for clarification.

Examples of situation, which a Client can complain about:

• cash withdrawal from an ATM other than Bank Millennium was not made or was made in part,
• the service or goods were not delivered by the seller or service provider other than Bank Millennium or were not as agreed with such entity,
• the transaction was billed more than once,
• a previously cancelled transaction was billed.

Transactions may be challenged regardless of whether the card involved is a company card or a private one. The complaint should be submitted by the cardholder whose name is printed on the card.

All it takes is to file a request for reversal of funds: in a Millennium branch, in TeleMillennium or via Millenet.

The request should contain:

• data of the cardholder as well as the card number,
• data of the challenged transaction i.e.: date, amount and information on where the transaction was made,
• in case of a service, which was to have been performed at a later date, but for reasons not attributable to the Client it will not be possible to perform it, the date and type of planned service should be stated,
• description of the problem,
• Client’s declaration about an attempt to contact/having contacted the service provider (mainly when: the service or goods were not delivered, the service or goods were not as described, the transaction was rejected in the terminal, the Client paid with other means for the goods).

During processing of a claim the Client may be sked to provide additional documents related to the transaction. Depending on the type of transaction, chargeback may be initiated up to 120 days from the challenged transaction.

A Client initiating chargeback only needs to submit a request with any documents confirming his request and is not involved in the further process related to performance of reversal of the transaction amount. The Bank will use chargeback procedure to send the case for consideration to the particular Service Provider’s payments processor. The payments processor has a specified time to accept or reject the claim. If the claim is rejected it should provide information/documents confirming that the debit was correct. If the payments processor fails to reject the chargeback request within a specified period of time, the Bank shall deem the request relevant.

Chargeback procedure is carried out in keeping with deadlines stipulated in the regulations of international card organisations. The Bank shall provide information about the result of chargeback procedure having received the final position of the service provider’s payments processor.

The Client shall be informed about the decision regarding his chargeback request, in the form he defined when submitting the request, i.e. by e-mail, letter, via Millenet or texted..

If a claim is submitted regarding services provided by the Bank, the Bank shall be bound by deadlines and principles stipulated in the Act of 19 August 2011 on payment services, insofar as these services are concerned, and in the Act of 5 August 2015 on processing of claims by entities of the financial market and on the Financial Ombudsman, in case of other services.

If a chargeback request is submitted, the deadlines and principles stipulated in internal regulations of card organisations shall apply.