Complete the survey and confirm your personal details in the bank

You can do this in mobile app, Millenet or visit our branch

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Why we ask you to complete the survey

We are obliged to do so by the Know Your Customer (KYC) regulations, which derive from the Anti-Money Laundering and Countering the Financing of Terrorism Act of 1 March 2018.

That is why we have to:

  • have up-to-date details and documents - to be able to correctly verify your identity
  • to know where your money is coming from - to make sure it is not from a suspicious source and is not at risk from crime, particularly money laundering

Know Your Customer

The KYC (Know Your Customer) process derives from the Anti-Money Laundering and Countering the Financing of Terrorism Act of 1 March 2018. The Act applies to all banks and other financial institutions, such as payment institutions or brokerage houses.

  • Preventing

    By law, we have a duty to prevent financial crime: fraud, money laundering, terrorist financing, corruption or organised crime.

  • Verifing

    The law mandates that banks must collect and then ensure that their customers' data is up-to-date before the start of the customer relationship and throughout its duration.

  • Monitoring

    We have to make sure that the transactions our client performs on their accounts are legitimate and do not lead to money laundering, terrorist financing, violations of Polish and international sanctions or other financial abuses.

FAQ

  • We have a legal obligation to prevent financial crime: fraud, money laundering, terrorist financing, corruption or organised crime. We must therefore take measures to enable us to do so.

    Among other things, we must:

    • have up-to-date data and documents - so that we can correctly verify your identity
    • know where your money comes from - to make sure it does not come from a suspicious source and is not related to criminal risks, particularly money laundering. You can find a list of the documents we can ask for herelink otwiera się w nowym oknie

  • We will ask for documents and other information when you open an account or any of our other products, but also during the course of your relationship with us. We will only ask for the information we need to fulfil our obligations under the KYC regulations correctly and to act in accordance with the law.

  • We contact customers exclusively by:

    • SMS
    • letter
    • message in electronic banking: Millenet or the mobile app

    Please note that we do not send links in SMS or email messages. You will not receive a link to the survey in this way!

  • We may ask you for:

    • updating your identity documents
    • updating your details (personal details, home address, mailing address)
    • a statement about the source of the money in your account
    • a statement of your politically exposed position
    • information on your planned transactions
    • information on the purpose for which you will use the account
    • in justified cases, we may also ask for other information, e.g. source of your assets

  • If you do not respond within the designated timeframe to a request we send you for certain information, this may result in your access to our products or services being restricted or blocked, or even in the termination of your contracts with the bank. Such an obligation is imposed on us by Article 41 of the Law of 1 March 2018 on the prevention of money laundering and terrorist financing.