You can do it in our app and Millenet
Your personal details in the bank are important - make sure that they are up-to-date. By updating your details, you can take care of your safety and use our services fully.
In Millenet or mobile app you conveniently change:
Log in to your account, click Profile and select My personal details. In Personal details and documents tab you will update your ID card details, nad in Contact details - correspondence address and e-mail address.
You can change your address instantly. It will take us up to 24 hours to approve the data of the new ID card – we will inform you about the result of the verification by SMS and a message in your inbox.
Log in to your account and hover the mouse over your first and last name. From the drop down menu select General settings and next Personal information. In Personal information and identity documents you can update your ID card details and in Contact and address data - your contact phone number, e-mail address and correspondence address.
You can change your correspondence address, e-mail address and phone number instantly. It will take us up to 24 hours to approve the data of the new ID card – we will inform you about the result of the verification by SMS and a message in your inbox.
The fastest and most convenient way to reach our consultant is to use Contact option in our app. This way you will change phone number to your SMS Passwords and e-mail address.
No. Changing your personal details is completely free of charge. You can change your details in mobile app, Millenet, via our helpline or in our branch.
In our mobile app and Millenet you can enter only ID card details. If you would like to enter your passport details, visit any Bank Millenium branch.
First, apply for a new ID card. You can update your first and last name only when you enter details of a new ID card.
We use contact phone number for contacting you. You can change it in Millenet. Phone number for SMS Passwords is your phone number, that you use to confirm transactions. You can change it via helpline, but only if you contact us, calling directly from the app (Contact tab and Connect directly with consultant).
Entering data can take several tens of seconds. After entering ID card details, they will be verified by administration, which may take up to 24 hours. Depending on the correctness of the data, after completing the process of checking them, you will receive an appropriate message informing you whether the update was successful.
We will continue to remind you about the necessity of updating.
60 days before your ID card will expire, you will receive an information about the obligation of updating it every time you will be logging in.
If your ID card will expire and you will not update the details, we will block the possibility of making transactions from the account after 90 days.
