Step 1: Report the incident to the police for written confirmation of your report within 48 hours (in case of unauthorised card use and cash robbery).

Step 2: Fill out a proper Loss report form.

Step 3: Collect the necessary documentation along with a Loss report form (the list of documents can be found in the Terms and Conditions of the Insurance and it differs depending on the specific types of insurance within the package).

Step 4: Claim should be filed directly to PZU SA within 30 days from the day when the insurance incident occurred.

The required documents should be submitted to the Insurer's address:

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

Telephone report: 801 102 102,

e-mail: kontakt@pzu.pl,

Telephone report: 801 102 102,

e-mail: kontakt@pzu.pl,

electronic Loss report form at www.pzu.pl

PZU SA

PZU SA’s Info line at 801 102 102 or (22) 566 55 55.

Search engine for the addresses of PZU branches can be found at www.pzu.pl.

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

You may resign whenever you wish at Bank Millennium’s branch by signing Application concerning card insurance products.

Step 1: Report the incident to the police for written confirmation of your report within 48 hours (in case of unauthorised card use and cash robbery).

Step 2: Fill out a proper Loss report form.

Step 3: Collect the necessary documentation along with a Loss report form (the list of documents can be found in the Terms and Conditions of the Insurance and it differs depending on the specific types of insurance within the package).

Step 4: Claim should be filed directly to PZU SA within 30 days from the day when the insurance incident occurred.

The required documents should be submitted to the Insurer's address:

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

Telephone report: 801 102 102

PZU SA

PZU SA’s Info line at 801 102 102 or (22) 566 55 55.

Search engine for the addresses of PZU branches can be found at www.pzu.pl.

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

You may resign whenever you wish at Bank Millennium’s branch by signing Application concerning card insurance products.

If you resign from the insurance, the protection for the Insured expires on the last day of the calendar month, for which the last insurance fee was collected.

Step 1: Fill out Claim form.

Step 2: Collect the necessary documentation along with a Claim form (the list of documents can be found in the General Terms and Conditions of the Insurance and it differs depending on the type of insurance incident).

Step 3: Submit the required documentation to the Insurer’s address.

The required documents should be submitted to the Insurer's address:

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

PZU SA

PZU SA’s Info line at 801 102 102 or (22) 566 55 55.

Search engine for the addresses of PZU branches can be found at www.pzu.pl.

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

You may resign from the insurance whenever you wish at Bank Millennium’s branch, in writing, or over the phone at TeleMillennium.

If you resign from the insurance, the insurance protection for the Insured expires on the last day of the insurance term, in which the resignation statement was submitted.

If when staying abroad, you have an accident, sudden onset of a disease or in case of another incident covered by the Assistance insurance, then before you take actions on your own, you should contact Generali’s Centrum Pomocy open 24/7, calling the following telephone number +48 521 05 92.

When contacting Generali’s Centrum Pomocy the Insured or person acting on his behalf should state:

• Card type and number,
• Name and surname of the insured,
• Explain in detail to the officer on duty the current circumstances of the Insured,
• Define what assistance he needs,
• State the telephone number, at which Generali’s Centrum Pomocy may contact the Insured or person acting on his behalf,
• Provide the doctors from Generali’s Centrum Pomocy access to all the medical information.

The following are conditions for claim processing by Generali:

• compliance by the Insured or person acting on his behalf with the recommendations of Generali’s Centrum Pomocy, providing all the necessary information and authorisations;
• enabling Generali’s Centrum Pomocy to perform actions required for determination of the circumstances of the loss, rationale behind amount of the claim, providing by the Insured or person acting on his behalf any and all necessary assistance and clarifications.

The condition for claim processing by Generali is reporting the loss on a completely and correctly filled out Generali’s form.

In case of Classic cards, you may resign from the insurance whenever you wish through submission of your insurance resignation statement at Bank Millennium’s branch, in writing, or over the phone at TeleMillennium.

If Card holder submits his resignation from insurance protection under the international travel insurance, the insurance protection lasts until the last day of the calendar month, for which the last insurance fee was collected.

In case Gold and Platinum cards, insurance protection expires along with expiry of the credit card agreement.

If the insured person has an accident, suddenly falls ill, or experiences any other insured event while traveling abroad, they should contact the Emergency Center:

• By phone at the insurer’s hotline (+48 22) 264 51 85.
• Through the mobile app – a direct phone call with the insurer.
• Via a form in the mobile app. This way, the insurer will quickly receive claim and will contact by phone or email, depending on the preferences.